100% real, 100% human, 100% glowing. Every video you've seen is a real person in a real SugarFur coat having the time of their life. We get this question a lot — the LEDs are just genuinely that good. 😂

It's a premium faux fur coat with tiny LED lights woven throughout — controlled by a handheld remote or our free phone app. You get over 100 color modes, patterns, and effects. You can make it pulse, strobe, rainbow, or sync to music. It's a fashion piece and a light show in one.

Ridiculously soft. Big, fluffy cloud energy. It's premium faux fur — no real animals, ever — and it's designed to feel as good as it looks. People always reach out to touch it when you walk by. (That's part of the magic.)

Yes, always. All SugarFur products are 100% cruelty-free. We use premium faux fur that is ethically sourced and vegan-friendly. No animals were harmed — only vibes were created.

SugarFur is only sold at sugarfur.com and through our official Instagram @sugarfurco. We are not affiliated with any other websites or resellers. If you see it sold elsewhere, it's not the real thing — and we can't guarantee the quality.

SugarFur was founded in Los Angeles by Ashley, a festival lover who couldn't find a coat that matched the feeling she wanted to wear. What started as a personal obsession became a community. Every piece is designed with intention — and yes, there's a real human on the other end of every DM.

Your coat comes with a small handheld remote that controls the LEDs right out of the box — change colors, cycle through modes, and adjust brightness instantly. No app required to get glowing ✨

You can also download the Zengge app for even more customization via Bluetooth.

And if you ever lose your remote, there's a hidden manual button next to the battery pack that lets you cycle through all color modes.

Nope. Once you set a mode on the app, the coat holds it on its own. You only need the phone if you want to switch things up mid-set.

Yes — this is one of our favorite features ✨ The handheld remote uses a shared signal, so it can control multiple nearby coats at once. One click = everyone glowing together 💫

Prefer to keep your glow to yourself? You can turn off remote control access in the app anytime.

A good quality power bank can last 4–6 hours on a full charge, depending on mode and brightness — enough for a full festival set. We recommend a 5V USB-A power bank with 10,000 mAh or higher.

For rechargeable accessories, runtime varies by product. Check each product page for details.

Check the size guide on each product page for exact measurements. If you're between sizes, go bigger — the oversized silhouette is part of the look, and it layers easily over your festival fit.

If you don't see it listed on the product page, DM us @sugarfurco or email hello@sugarfur.com and we'll tell you instantly.

Yes! Our coats are designed to be worn oversized, so they're flattering across a wide range of body types. Check the measurements on the product page — when in doubt, size up. The extra fluff is always a good thing.

We feel the urgency — especially around EDC, Burning Man, and Coachella season 🙏 US orders typically ship within 1–3 business days. If you have a hard deadline, email hello@sugarfur.com with your event date and we'll do everything we can — including rush options.

All orders ship from Los Angeles, California. 🌴

We offer limited rush options on a case-by-case basis. Email hello@sugarfur.com with your order number and event date and we'll let you know what's possible.

Right here at sugarfur.com! Browse the collection, find your coat or accessory, add to cart, and check out. If you saw something on Instagram and can't find it on the site, DM us — some styles are limited drops that sell out fast.

Some styles are limited releases that sell out quickly. The best way to never miss a drop: follow @sugarfurco on Instagram, turn on post notifications, and join our email list for early access.

Sign up for our email list and you'll get a welcome discount on your first order. We also run promos around festival season — the list is the best place to hear first. 🎪

Pre-orders are made in small batches and require hands-on assembly, quality checks, and careful packaging. Here's what to expect:

• Pre-orders are fulfilled in the order they were received
• Estimated timelines are approximations, not guaranteed ship dates
• You'll get a shipping confirmation the moment your order is on its way

For a rough estimate of your place in line, email hello@sugarfur.com with your order number. SugarFur pieces are worth the wait ❄️✨

Remove the battery pack before any cleaning. For the LED sections, spot clean only with a damp cloth — do not submerge in water. The faux fur can be gently hand washed or dry cleaned. Do not machine wash or tumble dry.

The LEDs are water-resistant for light splashes — a little drizzle won't hurt. But we wouldn't recommend wearing it in a full downpour. If you do get caught in rain, power off the coat and let it dry completely before turning it back on.

Surprisingly no — the LEDs generate very little heat. The faux fur will keep you cozy on cool festival nights, but you won't overheat from the lights themselves. Wear it all set long, guilt free. 🎶

Store loosely in a cool, dry place away from direct sunlight. The original bag or box works great for keeping the fur fluffy between festivals.

We want you to love every second in your SugarFur piece ✨

We accept returns on U.S. orders within 30 days of delivery for unworn items in original packaging.

At this time, we're unable to offer returns on international orders — as a small business, the costs are unfortunately too high to support.

To start a return, email hello@sugarfur.com and we'll take care of you 💌

Yes! We currently ship to:

Don't see your country? Email hello@sugarfur.com and we'll look into it.

Yes — if you're ordering outside the U.S., please read this before you check out.

Here's what that actually means for you:

• These fees are set by your country's customs authority — not by SugarFur. We don't collect them, we don't see them, and we can't predict the exact amount.
• Your courier (DHL or UPS) will usually contact you to collect payment before delivery. Paying promptly helps your package arrive faster.
• Want a rough estimate? Search "[your country] import duties on apparel" before you order.
• Refusing your package to avoid duties won't cancel them — you'll still be responsible for return shipping and any fees incurred.

We know surprise fees aren't fun — we wish we could cover them for you, but we can't. What we can do is help with customs paperwork or invoice questions anytime. Just email hello@sugarfur.com. 💕

Probably yes! Shipping rates for unlisted countries are calculated at checkout. If you run into issues, DM us @sugarfurco or email hello@sugarfur.com and we'll figure it out.

You have great taste. 🎁 A few things to keep in mind:

• Sizing: When in doubt, size up — everyone loves a little extra fluff. DM us and we'll help you pick.
• Timing: Order early if you have a deadline. US delivery is 5–7 days standard; international takes longer.
• Returns: Our 30-day return policy applies to gifts too, so if the size isn't right, we've got you.

Email us at hello@sugarfur.com after placing your order and we'll see what we can do. ✨

SugarFur collaborates very selectively. We don't do general gifting — every collaboration is chosen intentionally. If you feel genuinely aligned with our aesthetic and creative vision, reach out at hello@sugarfur.com with examples of your work.

Custom requests are reviewed selectively depending on timing, materials, and design feasibility. Email hello@sugarfur.com with the details of what you have in mind.

Yes, and we're excited about it. We're actively developing more men's styles, longer women's silhouettes, and more fashion-forward pieces. There are surprises planned. ✨

Join our email list or follow @sugarfurco on Instagram — new releases and early access always go there first.