RETURN & EXCHANGE POLICY

We want you to love your Sugarfur purchase. If for any reason you’re not completely happy, we accept returns of unworn, unwashed, and odor-free merchandise within 14 calendar days of delivery.

Condition of Returns

All returned items must be sent back in their original condition with all tags, liners, and packaging included.

• LED Electronics: For light-up items, the plastic battery pull-tab must be intact. If the tab has been removed or the battery pack shows signs of use, the return will be refused.

• Hygiene: For hygiene reasons, please try on any bottoms over underwear.

Sugarfur reserves the right to deny returns that show any signs of wear, damage, alterations, or missing battery tabs.

Refunds & Fees

If you choose a refund to your original payment method:

• Restocking Fee: A 10% restocking fee will be deducted from your refund amount to cover inspection and processing.

• Shipping: Original shipping charges are non-refundable.

• Return Shipping: The customer is responsible for the cost of the return shipping label.

Please allow up to 10 business days for the refund to appear in your account after we receive your item.

Free Exchanges

Need a different size or color? We offer FREE exchanges!

• We will waive the 10% restocking fee if you choose to exchange your item.

• You simply mail the original item back to us, and we will pay for the shipping to send the new item to you.

• To start an exchange, email us immediately so we can secure your size before it sells out.

Store Credit

If you prefer Store Credit instead of a refund:

• We will waive the 10% restocking fee.

• Issued as a Sugarfur gift card sent to your email.

• Never expires and the balance remains available until fully used.

Items Not Eligible for Return

• Worn, altered, or washed items.

• Items missing original packaging, battery tabs, or tags.

• Final Sale: Items discounted by 30% or more.

• Custom or hand-altered pieces.

How to Start a Return or Exchange

To begin, email us at hello@sugarfur.com with:

1. Your order number.

2. The item(s) you’d like to return/exchange.

3. Whether you want a Refund, Store Credit, or Exchange.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at hello@sugarfur.com. Include your name, order number, and clear photos so we can resolve the issue quickly.

A Note From Sugarfur

We’re a small business, and every order means the world to us. Our return policy helps us keep creating unique, high-quality pieces for our community while staying sustainable as a brand. Thank you for supporting Sugarfur and understanding the love and care that goes into every item. 🍭